Privacy Policy

Last updated: 25 August 2026

Contact Details

This Privacy Policy explains how Lola Jack Casino ("Lola Jack", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website and use our services as a player from the United Kingdom.

If you have any questions about this Privacy Policy or about how we handle your data, you can contact us at:

About Lola Jack Casino

Lola Jack Casino is an online gaming platform offering over 4,000 casino games, live casino tables, crypto payments, a VIP Club and various bonus programmes. We use SSL encryption, follow anti-money laundering rules and apply KYC checks to protect our players and to meet legal duties. Our goal is to give you a safe, fair and enjoyable gaming experience while guarding your privacy and data.

Scope of this Privacy Policy

This Privacy Policy applies to:

  • Your use of our website and related pages
  • Your account registration and verification
  • Your deposits, withdrawals and bonus activity
  • Your participation in promotions, tournaments and the VIP Club
  • Your contact with our customer support team
  • Any other interaction you have with Lola Jack Casino through our online services

By creating an account, placing bets, using our services or continuing to browse our site, you agree to the terms of this Privacy Policy.

We process your personal data based on the following lawful grounds:

  • Contract: To set up, run and manage your player account and to provide gaming services you request.
  • Legal obligation: To meet legal duties related to gambling, anti-money laundering (AML), know your customer (KYC), tax, fraud prevention and responsible gambling.
  • Legitimate interests: To protect our business and players, improve services, answer questions, prevent abuse and secure our systems.
  • Consent: For certain marketing activities, cookies that are not strictly required, and for some optional features you choose to use.

Types of Personal Data We Collect

We collect different types of data, depending on how you use Lola Jack Casino:

1. Identification and Contact Data

  • Full name
  • Date of birth and confirmation that you are at least 18 years old
  • Residential address and country
  • Email address
  • Mobile and/or landline phone number
  • Username and password
  • Identity document details (passport, ID card, driving licence) during KYC checks
  • Proof of address documents (utility bill, bank statement)

2. Account and Gaming Data

  • Account creation date and current status
  • Login and logout timestamps
  • Account verification status and KYC records
  • Deposit and withdrawal history
  • Preferred currency and payment methods
  • Bonuses claimed, wagering progress, bonus status and expiry
  • Gameplay history, including games played, time spent and bet sizes
  • Participation in tournaments, promotions and VIP Club levels
  • Self-exclusion or responsible gambling limits, where applied

3. Financial and Transaction Data

  • Deposit and withdrawal amounts and dates
  • Payment instrument type (such as card, e-wallet, bank transfer, crypto wallet)
  • Partially masked card details as needed for payment processing (we do not store full card details)
  • Bank account details where required for payouts
  • Crypto wallet addresses used for deposits and withdrawals
  • Transaction IDs and status details

4. Technical and Device Data

  • IP address and approximate location based on IP
  • Browser type, version and language
  • Operating system and device type
  • Access times and pages viewed
  • Referring URLs and exit pages
  • Device identifiers and cookie identifiers
  • Technical logs for security, troubleshooting and fraud detection

5. Communication and Support Data

  • Records of emails you send us and our replies
  • Live chat records and transcripts
  • Records of complaints, disputes and feedback
  • Information given to support during account checks or problem solving

6. Marketing and Preference Data

  • Marketing preferences (email, SMS, phone, push notifications)
  • Opt-in and opt-out logs and timestamps
  • Information about which offers you open or use
  • Your preferences for game types, currencies and payment methods

How We Collect Your Data

We collect data through various channels:

  • Directly from you: When you register, update your profile, send documents, contact us, join promotions or confirm marketing choices.
  • Automatically: Through cookies and other tracking tools when you browse, log in, deposit, play or withdraw.
  • From third parties: Payment providers, KYC and AML service providers, fraud prevention services, and in some cases marketing partners who refer you to our site.

How We Use Your Personal Data

We use your personal data for the following main purposes:

1. Providing and Managing Your Account

  • Creating and maintaining your player account
  • Confirming that you are at least 18 and allowed to use online gambling services
  • Processing deposits and withdrawals through supported payment methods
  • Allowing you to access and play our casino games and live casino
  • Issuing and managing bonuses, free spins and loyalty rewards
  • Tracking wagering requirements, bonus conditions and game eligibility
  • Performing identity checks and KYC verification
  • Checking your data against AML and fraud watchlists where required by law
  • Monitoring game and payment activity for signs of misuse or unlawful behaviour
  • Keeping records needed under gambling, AML and tax laws
  • Applying account limits, cooling-off periods or self-exclusion where you request it or where we must act to support responsible gambling

3. Payments and Financial Management

  • Processing deposits and withdrawals using methods such as Zimpler, Visa, Mastercard, Paysafecard, Revolut, Skrill, Neteller, MiFinity, bank transfer and supported cryptocurrencies
  • Converting currencies where needed
  • Handling payment disputes, chargebacks and refunds
  • Preventing, identifying and investigating payment fraud or misuse

4. Customer Support and Service Quality

  • Answering your questions via email and live chat
  • Investigating complaints, disputes and technical issues
  • Improving our support services based on feedback and communication data
  • Providing VIP support for players in higher loyalty levels

5. Security and Fraud Prevention

  • Protecting accounts against unauthorised access
  • Monitoring accounts for unusual or high-risk activity
  • Applying security measures such as SSL encryption and secure authentication
  • Keeping logs for security investigations and audits

6. Marketing and Personalisation

  • Sending promotional messages where you have given consent or where allowed by law
  • Informing you about welcome offers, reload bonuses, free spins, tournaments and VIP Club benefits
  • Suggesting games or offers that may suit your playing style and preferences
  • Measuring how effective our campaigns are and improving future promotions

7. Analytics and Service Improvement

  • Analysing game performance, site usage patterns and technical data
  • Improving site speed, user interface and game stability
  • Testing new features, payment methods and promotional formats
  • Creating anonymous or aggregated reports that do not identify you directly

Cookies and Similar Technologies

We use cookies and similar tools to support our services. Cookies are small text files stored on your device when you visit our site. They help us recognise your device and remember your preferences.

Types of Cookies We Use

  • Strictly necessary cookies: Needed for the site to function, such as logging in, keeping your session open and processing payments. These cannot be switched off in our systems.
  • Performance cookies: Help us see how players use our site, which pages are most popular and where we can improve speed or layout.
  • Functionality cookies: Remember your preferences, such as language, currency and some display settings.
  • Marketing cookies: Used, with your consent where required, to show more relevant ads and track the results of campaigns.

On your first visit you may see a cookie banner or settings box that lets you control non-essential cookies. You can change your browser settings to block or delete some cookies. However, if you block strictly necessary cookies, parts of the site may not work properly.

Data Sharing and Disclosures

We never sell your personal data. We share information only with trusted parties who need it to provide services, meet legal duties or protect our rights and interests.

Service Providers and Partners

We may share data with:

  • Payment providers and banks that handle deposits and withdrawals
  • Crypto payment gateways that process digital currency payments
  • KYC and AML service providers that help us confirm identity and prevent crime
  • Game providers who supply slots, live casino and other games
  • Customer support platforms used to handle chats, tickets and emails
  • IT and hosting providers that keep our site and systems running
  • Marketing and analytics partners that help us manage campaigns and site statistics

These partners are bound by contract to use your data only for agreed purposes and to protect it to a high standard.

We may disclose your information to public authorities if required by law or regulation, or to protect our rights or the rights of other players, including:

  • Regulators and licensing bodies
  • Law enforcement agencies and courts
  • Tax authorities
  • AML and financial investigation units

Business Transfers

If Lola Jack Casino is involved in a merger, acquisition, restructuring or sale of assets, your data may be shared with the new owners or advisers involved in the process. In such a case, we will take reasonable steps to ensure that privacy standards remain in place and that you are informed of any important changes.

International Data Transfers

Your personal data may be transferred and stored in countries outside the United Kingdom, for example where our service providers or servers are based. Where we transfer data across borders, we use safeguards that meet applicable data protection rules, such as:

  • Contract terms with our partners that include standard data protection clauses
  • Technical and organisational security measures on all systems where your data is held
  • Access controls, encryption and strict internal policies for staff

Data Security

We take security very seriously. Some of the protection measures we use include:

  • SSL encryption for data sent between your browser and our servers
  • Segregated client funds, separating player balances from operational accounts
  • Access controls for staff and strict need-to-know principles
  • Regular monitoring of systems for suspicious activity
  • Use of secure data centres and backup systems
  • Employee training on confidentiality and data protection

While no online system can be completely risk-free, we work to reduce the chance of unauthorised access, loss, misuse or disclosure of your data.

Data Retention

We keep your personal data only for as long as we need it to meet the purposes described in this Privacy Policy and to meet legal, regulatory, tax and accounting duties.

In general:

  • Account and transaction data is kept for a number of years after account closure as required by gambling and AML laws.
  • KYC and identity documents are kept for the periods defined by regulation and then securely deleted or anonymised.
  • Marketing preference data is kept while your account is active and while we have a legal ground to send communications, unless you withdraw your consent earlier.
  • Support records and complaint files are kept for the time needed to handle your request and to protect our legal interests.

When data is no longer required, we will either delete it or convert it into an anonymous format that does not identify you.

Your Rights as a Data Subject

Under data protection laws, you may have the following rights in relation to your personal data:

  • Right of access: To request a copy of the personal data we hold about you and information about how we use it.
  • Right to rectification: To ask us to correct inaccurate or incomplete data.
  • Right to erasure: To request deletion of your data in certain cases, where we have no further legal ground to keep it. Legal and regulatory duties may limit this right for gaming and AML records.
  • Right to restriction: To ask us to limit processing of your data in specific situations, for example if you contest its accuracy.
  • Right to data portability: To receive certain data in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller where technically possible.
  • Right to object: To object to processing based on legitimate interests and to direct marketing at any time.
  • Right to withdraw consent: Where processing is based on your consent (for example some marketing or cookies), you may withdraw that consent at any time. This will not affect past processing done while consent was in place.

To exercise any of these rights, please contact us at [email protected]. We may need to confirm your identity before acting on your request to protect your account and data.

Marketing Communications

You can control how we contact you for marketing:

  • During registration, by choosing your marketing preferences
  • Inside your account settings, where you can adjust or withdraw consent
  • By using the unsubscribe link in marketing emails
  • By contacting us at our support email and asking to be removed from specific channels or all marketing lists

Operational messages related to your account, security, KYC checks, responsible gambling, payment issues, bonus changes or policy updates are not marketing and will still be sent where needed.

Responsible Gambling and Data Use

We use certain data for responsible gambling purposes. This includes:

  • Monitoring deposit and betting patterns
  • Reviewing sudden changes in behaviour that may suggest risk
  • Applying limits where you request them (deposit limits, loss limits, session reminders)
  • Handling self-exclusion requests and account closures for responsible gambling reasons

Data related to self-exclusion and responsible gambling measures may be kept for longer periods to ensure that we honour your choices and to meet regulatory expectations.

Children and Underage Users

Lola Jack Casino is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18 years of age. If we find that a minor has created an account or given us personal data, we will:

  • Close the account as soon as possible
  • Void any bets or winnings linked to the underage account
  • Delete or securely handle the personal data, subject to legal obligations

If you believe that a minor has an account with us, please contact us immediately.

Third-Party Websites

Our site may contain links to other websites, such as game providers, payment partners or review sites. These sites have their own privacy policies and practices. We are not responsible for the content or data handling of third-party websites. We encourage you to read the privacy notices of any external site you visit.

Automated Decision-Making and Profiling

Some processing of your data may be automated, especially for:

  • Fraud checks and AML risk scoring
  • Bonus eligibility and wagering tracking
  • Responsible gambling monitoring
  • Basic personalisation of promotions or game suggestions

These processes help us keep our services fair, secure and in line with regulation. If automated decisions produce legal effects or significantly affect you, you may have the right to ask for human review, to express your point of view and to contest the decision. You can do this by contacting our support team.

Complaints and Supervisory Authorities

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue quickly and fairly.

You also have the right to raise a complaint with a data protection authority. The relevant authority may depend on your country of residence. As a UK player, you may contact the Information Commissioner's Office (ICO). Details on how to do so are available on the ICO website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Reasons for changes may include:

  • Updates in data protection or gambling laws
  • New features, payment methods or services
  • Changes in our internal processes or technology
  • Feedback from regulators or players

When we make important changes, we will post the updated version on our site and adjust the "Last updated" date at the top of this page. In some cases we may also send an email or site notice. By continuing to use our services after changes take effect, you accept the revised Privacy Policy.

How to Contact Us

If you have any questions, requests regarding your data rights, or complaints about this Privacy Policy, please contact our dedicated privacy and support team:

We aim to respond to privacy-related requests within a reasonable time and in line with legal deadlines.

Summary

Lola Jack Casino is committed to handling your personal and financial data with care and respect. We collect only the data we need to offer secure online gaming, follow legal duties and give you a high-quality service. We apply strong security measures, work with trusted partners and give you clear choices over how your information is used.

By using lolajack-casinouk.uk, you agree to the practices described in this Privacy Policy. We encourage you to review this page regularly so that you remain informed about how your data is protected.